Every ERP vendor now ships an assistant. Most of them are a search box with better manners. The useful question is not "can it answer questions about my data" — it is "which decisions can it take without a human, and what happens when it is wrong".
Where agents genuinely remove work
The wins are boring and they are real: reading supplier invoices and matching them to purchase orders, triaging inbound email into the right pipeline, drafting the first version of a report nobody enjoys writing, and flagging the three purchase orders this week that do not look like the other three hundred.
Where they create work
Anything that touches money without a human approval step. An agent that posts a journal entry at 99% accuracy is not a 99% win — it is a 1% reconciliation problem that surfaces a month later, and reconciliation is exactly the work you were trying to eliminate.
Our rule: agents draft, humans approve, and the approval step is one click.